RachelShalala

Present

Remote

Independent Practice

Designer

• UX/UI Design
• Product Design and development
• Surface pattern design

2022 – 2026

Charleston, SC

Print Your Cause

Customer Success Account Manager

• Designed clearer user journeys by identifying customer pain points and improving onboarding experiences
• Translated complex workflows into simple solutions through product education, live demonstrations, and over 80 knowledge base resources.

2021 – 2022

Charlotte, NC

Amazon

Learning Ambassador

• Adapted quickly to complex systems by mastering multiple operational paths and staying current with evolving processes, tools, and procedures.
• Improved the learning experience by translating complex processes into clear guidance, supporting team members through hands-on training and problem-solving.

2018 – 2021

Fort Mill, SC

Carolina Stars Gymnastics

Operations Manager

• Designed learning experiences by creating curriculum and programs that supported skill development for students of varying ages and abilities.
• Developed strong user empathy through daily interactions with students, families, and team members to understand needs and create better experiences.